Help Center
Find answers to common questions and learn how to get the most out of Luo Ancient.
Getting Started
How do I create an account?
Click the "Sign Up" button in the top right corner and fill in your details. You'll receive a confirmation email to verify your account.
How do I subscribe?
After creating an account, click on "Subscribe Now" in your profile menu. Choose a plan that suits you and complete the payment process.
Watching Content
What devices can I watch on?
You can watch Luo Ancient on any device with a web browser, including computers, tablets, and smartphones. We also offer mobile apps for iOS and Android.
Can I download content for offline viewing?
Yes! Premium subscribers can download select movies and series to watch offline through our mobile apps.
Account & Billing
How do I cancel my subscription?
Go to your profile settings and click on "Manage Subscription". You can cancel anytime, and you'll continue to have access until the end of your billing period.
What payment methods do you accept?
We accept major credit cards, debit cards, and mobile money payments through our secure payment gateway.
Technical Support
Video won't play or keeps buffering
Try refreshing the page, checking your internet connection, or lowering the video quality. If the problem persists, contact our support team.
I forgot my password
Click "Forgot Password" on the login page and enter your email. We'll send you instructions to reset your password.
Still Need Help?
Can't find what you're looking for? Our support team is here to help!
Email: lightstarrecord@gmail.com
Phone: 0789096965